Returns & Exchanges
At OLEVS Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day window for returns or exchanges on all unworn items. We strive to ensure every customer finds the perfect watch to complement their style with complete peace of mind.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the watch in its original OLEVS gift box, including all manuals, warranty cards, and protective films to ensure the item is not damaged during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Receive Refund or Exchange
Once our quality control team inspects the returned timepiece, we will process your full refund or ship your replacement watch within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing